Privacy Policy

Last updated: July 2026

At Castello, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

1. Information We Collect

We collect information you provide directly to us, including your name, email address, platform usernames, and any content or messages you submit through our website or services. We also collect usage data such as your IP address, browser type, and pages visited.

2. How We Use Your Information

We use your information to provide and improve our content protection services, process takedown requests on your behalf, communicate with you about your account and our services, and comply with legal obligations. We never sell your personal information to third parties.

3. Content Protection and Privacy

When we file DMCA takedown notices on your behalf, your personal information is never shared with the infringing parties. All notices are filed under Castello's name to protect your identity. Reference content you upload is used solely for detection purposes and is stored securely.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. When you close your account, we delete your personal data within 30 days, except where retention is required by law.

6. Your Rights

You have the right to access, correct, or delete your personal data at any time. You may also request a copy of your data in a portable format. To exercise these rights, please contact us through our contact page.

7. Cookies

We use essential cookies to ensure our website functions properly. We do not use tracking cookies or share cookie data with advertising networks.

8. Third-Party Services

We may use third-party services for analytics and infrastructure. These services are bound by their own privacy policies and are selected for their commitment to data protection.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date.

11. Contact

If you have questions about this Privacy Policy or your personal data, please get in touch.